Collections Process /
Cash Collection & Escalation
Are rising costs in debt collection affecting your bottom line?
There’s a smarter way to optimise your workflows
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AI-Powered Calls: Automate up to 60% of routine calls
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RCS messaging: Achieve up to 10x higher engagement rates
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Unmatched Email Reach: Delivering important reminders and updates.
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SMART Paper: Up to 5x more effective than standard paper outreach.
How FMC supports Collections Process /
Cash Collection & Escalation
By strategically engaging with customers across their preferred channels, you can significantly improve your collection rates and streamline your processes. FMC offers a suite of automated, unified communication tools to reduce costs and improve debtor engagement, including:
Unrivaled Email Reach
Email remains a strong preference for receiving bills for many customers, with 90%+ reach it remains a cornerstone for delivering important reminders and updates.
Ultimately, offering both SMS and email options ensures that customer communication needs and preferences are met. With Orbyt your customers choose their preferred channels and the system automatically ensures communication channels are tailored to their preference, which helps improve engagement and builds stronger relationships.
FACT: Emails have impressive open rates of 21-25%
Leverage QR Codes
QR codes are widely used and can greatly improve the customer experience. Customers can easily scan a QR code with their smartphones, providing an instant link to their account. This results in faster payments, an enhanced customer experience, and cost savings for your business.
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FMC can add a unique QR code to your existing communications, directing customers straight to your payment page providing a seamless experience and vastly improving the customers experience. Getting started couldn’t be easier, with no IT expertise needed.
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FACT: Businesses can achieve up to 30% higher engagement rates by using QR Codes
Proven transformation
Automated multichannel outreach sees up to 25% increase in debtor engagement
Rich Communication Services (RCS)
RCS is the next generation of messaging. It is a secure and verified messaging channel that combines the global reach of SMS with a more versatile, feature rich and engaging experience. As a result RCS is the ideal channel to maximise reach and send highly personalised, multimedia and interactive content creating a branded, memorable and engaging customer experience.
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Always at the forefront of new technologies, FMC maximises the dynamic features of RCS through our billing and collections platform. The resulting improvements in customer communication and engagement drive efficiencies and provide a competitive edge which are key to the success and growth of every business.
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FACT: See up to 10x engagement with RCS
Intelligent AI Outreach Calling
AI agents are revolutionising customer service. By integrating the latest conversational AI technology into your business, you can deliver exceptional customer experience while freeing up your agents, allowing you to effortlessly scale outreach.
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By working with FMC to include intelligent automation and create a personalised, proactive approach to managing customer accounts ensures consistent communications, freeing your team to focus on more complex cases and positioning your organisation with a competitive advantage.
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FACT: AI voice agents can handle over 60% of routine calls
Find out more about Collections Process/Cash Collection & Escalation
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Collections Process/Cash Collection & Escalation
30%
Operational savings
28%
Improvement in collection rates
60%
Of routine calls automated
30%
Reduction in Late Payments
